By the mFirst team ·
A traditional PBX is hardware you buy, install and maintain on your premises. Cloud telephony delivers the same core features, such as extensions, call routing, voicemail and call recording, as a hosted service you reach over the internet.
What you gain
- No on-site hardware to maintain or upgrade
- Agents and numbers added or removed in minutes
- Staff can take calls from a laptop or mobile app, in or out of the office
- Reports on call volume, missed calls and agent performance
- Easier connection to your CRM
What to check before switching
- Internet quality at each office, and a backup connection
- Whether you can keep your existing numbers
- Call recording and data retention needs
- Support hours and response times
Who it suits
Growing, hybrid and multi-branch teams benefit most. A very small single-site office with simple needs may not need much, and a short demo will show the difference.
Related reading and services
- WhatsApp Business API: What It Is and When You Need It
- IVR Design: 7 Rules for Menus Customers Do Not Hate
- Cloud Telephony
- SIP Trunk
- Virtual Number
Want to talk it through?
Book a Demo